Check the Box for Delivery Damage
The best thing to do is to check the packaging and wood when it arrives. Once companies like Selwood Products, Action Climbing Frame, Max Play, Jungle Gym, Dunster House and Plum Products send the climbing frame out to retailers or into the delivery service they can’t tell how it will arrive to you. You as a customer can refuse deliveries however funny this makes the delivery driver he will take it back to the retailer however you can sign for the delivery and then complain to the trader who sold you the products.
If your good have been delivered damaged or broken you should:
When goods are delivered, you have the right to examine them carefully and to make sure that they are satisfactory. You should complain straight away to the trader if you find a fault or if you think they don’t match the description you were given when you bought them.
If you find something wrong after the delivery firm has gone, you can still complain to the trader. This applies even if you have signed a delivery note. When you sign a delivery note, you are only acknowledging receipt of the goods. It does not take away your right to complain if you find out later there is something wrong with the goods, although you should do this as soon as possible.
If the goods were damaged during delivery you should complain to the trader who sold them to you. It is the trader, and not the delivery firm, who is responsible for the goods up until the time they are delivered to you.
If you do have broken or damaged parts please contact the retailer straight away and us if you have a build date booked. Even though we work closely with the retailers we are not made aware of potential problems or delays. We do not carry everything with us and may have to call the build off before we start.
